Genesys Developer

 NUMBER OF OPENINGS: Multiple

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​JOB DUTIES:   

1. Developer - Genesys Cloud, Call Flow, Logic & Programming, Genesys API, Cloud Integration, Custom scripts, AWS, AWS - event bridge, 3rd party application integration, Ensure applications are running & deployed accurately, some regression testing

2. Configuration - Deep working experience with Division, Queues, Call Routing, DID Number & Number Management, Edge, BYOC, Carrier connectivity, DataTable, Schedule & Schedule Group, Quality Administration, Custom Data Actions/API, OAuth Management, Roles & Permission Management

3. Application Support - Their campaign software will be integrated to Genesys Cloud - troubleshooting application issues, review logs from server, fix & refer to dev teams L3 incidents, be able to engage multiple teams - need extroverts. 

4. Data Model - Integrate database/data models to cloud, data modeling, data profiling, data cleansing, data analysis. 

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EDUCATION :                       

Bachelor’s  degree in Computer Science/Information Technology / IS/Engineering (any) or closely related field with 5+ years of experience in the job offered or as an IT Consultant or Analyst or Programmer or Developer or Engineer or closely related field.​

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EXPERIENCE :                       

 Experience of 5+ years working with Genesys Cloud is required. Travel and/or relocation is required to unanticipated client sites within USA. Employer provides Information technology services to various clients in USA and hence implementing projects will require such travel.

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Contact Center Project Manager

Minimum Requirements:

8 years Required -Telephony/VoIP experience with a focus on Contact Center applications

8 years Required - Experience with a focus on cloud based contact center applications CCaaS

8 years Required - Experience with Genesys CX Cloud installation, implementation and configuration

8 years Required - Advanced hands-on experience in migration strategy planning and execution from a legacy on premise/ hosted contact center platform to a CCaaS Genesys platform.

8 years Required - Architect Call flows, IVRs, skills, permissions, roles, data points, user, etc.

8 years Required - Strong understanding of communication infrastructure, device compatibility and integration with CCaaS platforms.

8 years Required - Hands on experience and knowledge with cloud providers (Genesys, Google Cloud, AWS).

8 years Required-Strong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability, and security

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Contact Center BA

Looking for a seasoned Contact Center & Telephony Business Analyst

Experience in Avaya, Cisco, IVR, CCaaS, Genesys Cloud, Nice CXOne, Amazon Connect

Deep experience of data and use case collection from internal Business stakeholder and play a bridge between Developer, architects and end user

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CCaaS Architect

CCaaS Architect with expertise in either of CCaaS Platform, preferably Genesys, Nice CX One and Amazon Connect

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